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PRIVACY POLICY

Privacy Policy

This Privacy Policy is part of and works with our Terms & Conditions.  All defined terms not specifically defined herein shall have the definition as described in our Terms & Conditions.

This Privacy Policy describes how your personally identifiable information, such as your name, address, email, and credit card and other financial account information (“Personal Information”), is collected, used, and shared when you visit, make a purchase from or use the Services offered on www.joymind.com (the “Site”).  The Site is owned and operated by Therapacific LLC dba Joymind (“Joymind”, “Company”, “we”, “our”, or “us”).

Joymind is committed to treating the Personal Information shared with us by our Site Users and Joymind Clients with care and respect.

California Residents:  our privacy practices comply with the California Consumer Privacy Act (CCPA) of 2018 and as amended by the California Privacy Rights Act (CPRA) of 2020.  Refer to Section 6 below for additional information.

Your use of the Site and by providing Personal Information to us through any means, including, but not limited to, via email, telephone or in person, and by engaging in the use of our Services, you are expressing your unqualified acceptance and consent to policies and procedures as set forth in this Privacy Policy.

  1. GENERAL

Your access to and use of the Site, and your continued access to and use of the Site, make you a Site User.  If you procure Services (as that term is defined in the Terms & Conditions) from us, you are a Joymind Client.  In both instances, whether you are only a Site User or both a Site User and a Joymind Client (in both instances sometimes alternatively and collectively referred to herein as “you” and “your”), this Privacy Policy sets forth how your Personal Information is collected, used and shared by the Company.

Children:  The Site and the Services offered by Joymind are not intended for use by or directed to children.  The Company has no intention of collecting personally identifiable information from individuals under thirteen (13) years of age. Where appropriate, we will specifically instruct children NOT to provide such information to us. If a child has provided us with personally identifiable information, we ask that a parent or guardian of the child contact us at [email protected] or (888) 232-9127 to request that this information be deleted immediately from our records. We will use reasonable efforts to delete the child’s information from our existing files. This Privacy Policy applies to the United States and is governed by the laws of United States applicable therein.

  1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or service offerings that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, and when you engage in our Services, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and other financial related information), social security number, email address, and phone number. As related to the Services, in order to provide you with the Services we may also collect information related to health and physical well-being, race, gender, sexual orientation, religion, educational background, employment history and inferences (such as preferences, abilities, traits, characteristics and predispositions) drawn from such information.  We refer to this information collectively as “Order and Services Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order and Services Information.

  1. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order and Services Information that you give to us generally to fulfill any orders placed through the Site (including processing your payment information, arranging for scheduling of Services, and providing you with invoices and/or order confirmations). Additionally, we use this Order and Services Information to:

  • Provide the Services to you that you request from us and engage in Sessions with you;
  • Communicate with you about our Services, our products, and to keep you informed about and to conduct Sessions you schedule with us;
  • To notify you of changes to our Services, Terms & Conditions or Privacy Policy;
  • To comply with applicable laws and regulations;
  • For training purposes, quality assurance and to record portions of the Services that are provided to you;
  • Screen our orders for potential risk or fraud and make inquiries about you for credit reference purposes; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve, optimize, test and troubleshoot our Site and for internal operations, including testing, research, statistical and survey analyses (for example, by generating analytics about how our customers browse and interact with the Site, to provide targeted advertising and marketing services, and to assess the success of our marketing and advertising campaigns).

  1. SHARING YOUR PERSONAL INFORMATION

Joymind does not sell your Personal Information to third parties.  To provide the best experience for Site Users and Joymind Client we share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You agree that by using the Site and Services you confirm that we have the right to share your Personal Information for the purposes stated herein, including, but not limited to, for business purposes related to sales, advertising and marketing, cloud storage services, website analytics and contractual performance.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

  1. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

  1. YOUR RIGHTS – CALIFORNIA AND EUROPEAN RESIDENTS

Notice for California Residents. Under California Civil Code Section 1789.3, California Users are entitled to the following consumer rights notice: If a user has a question or complaint regarding the Site, you may contact us in writing at: Re: Privacy Compliance Officer, Therapacific LLC dba Joymind, 1946 Tyler Street Suite 9, Hollywood, Florida 33020, send an email to [email protected] or call us at (888) 233-5650.

California also allows residents to request information regarding what personal information we collect and request that we delete any personal information that we have collected from you.  You may contact us in writing at: Re: Privacy Compliance Officer, Therapacific LLC dba Joymind, 1946 Tyler Street Suite 9, Hollywood, Florida 33020, send an email to [email protected] or call us at (888) 232-9127 to make such requests. Please note, pursuant to California law, the request must be a “Verifiable Consumer Request”.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us in writing at: Re: Privacy Compliance Officer, Therapacific LLC dba Joymind, 1946 Tyler Street Suite 9, Hollywood, Florida 33020, send an email to [email protected] or call us at (888) 233-5650

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

  1. WHAT IF I DO NOT WANT MY PERSONALLY IDENTIFIABLE INFORMATION COLLECTED, DISCLOSED OR USED?

If you do not want your personally identifiable information collected, please either: (i) follow the procedures, where available, indicated at the point of collection to “opt out” so that your personally identifiable information is not collected; or (ii) where an “opt out” is not offered, do not use the Site, engage our Services or submit personally identifiable information to us. If you have submitted personally identifiable information and wish to withdraw your consent to its retention, use or disclosure, please contact us via any of the following methods: in writing at Re: Privacy Compliance Officer, Therapacific LLC dba Joymind, 1946 Tyler Street Suite 9, Hollywood, Florida 33020, send an email to [email protected] or call us at (888) 233-5650. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

EMAIL OPT-OUT

We want to communicate with you via email correspondence only if you want to hear from us. If for any reason you would no longer like to receive email messages from Joymind, you can unsubscribe by clicking the link provided in the email message or email us at [email protected] to remove yourself. Please allow up to 10 days for us to process your request.

Please note, if you opt not to receive marketing emails from Joymind, you may still receive “Transactional” email messages regarding orders you place on the Site (i.e. order confirmation, shipping information, customer service notifications, etc.).

TEXT MESSAGE OPT-OUT

TO STOP RECEIVING MOBILE ALERTS & PROMOTIONAL TEXT MESSAGES from Joymind, simply text “STOP” in response to any text message you receive from us. Your number will be removed from our subscription list.

By voluntarily providing your phone number to us in response to a marketing communication, and by replying “Yes” to opt in and confirm your consent to receive marketing text messages from Joymind you are giving us your express permission to send you text messages with promotional information about our Services, up to 8 messages per month. You may reply “STOP” in response to any text you receive from us to cancel future text messages. Reply HELP for terms. Message and data rates may apply.

  1. DATA RETENTION

When you place an order through the Site, interact with the Site, or submit information to us through the Site, we will maintain your Personal Information to provide the Services to you and for our records for no longer than is necessary for the purposes for which the Personal Information was collected unless and until you ask us to delete this information.

  1. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. It is your responsibility to periodically check the Privacy Policy for changes and before you provide personally identifiable information as your continued use of the Site following the posting of any changes shall constitute your acceptance of those changes. If after reviewing the changes to the Privacy Policy you do not agree to be bound by said changes, do not continue to the use the Site.

  1. CUSTOMER FEEDBACK

Joymind is always interested in hearing from our customers and welcomes your feedback regarding our Services. If you choose to send your feedback to us either directly or through a third-party online review platform we want to let you know that we may post your feedback, comments, suggestions, or other material, on our website, in our social media posts and in marketing material. Moreover, we also reserve the right to remove (or not post) any feedback we receive if the submitted content is unlawful, threatening, abusive, defamatory, invasive of privacy, obscene, fraudulent or otherwise deemed to be, in the sole discretion of Joymind, objectionable. By posting or sending us any submission, you grant Joymind a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable right to use, reproduce, modify, publish, adapt, translate, create derivative works from, distribute, and display such submission throughout the world in any media. You also grant Joymind the right to use the name you submit in connection with such submission. By posting or sending us a submission, you represent and warrant that you own or otherwise control all of the rights to the content in your submission, that the content you provide is true and accurate, and that use of the content in your submission does not violate this policy and will not cause injury to Joymind or any other person or entity. You agree to indemnify Joymind against all claims and liabilities resulting from your submission. Joymind does not take any responsibility and assumes no liability for any submission posted by you or any other person or entity.

By submitting your feedback (referred to as “Testimonial” in this sentence and in the following statement) to us, and/or by responding in the affirmative to a request by us to use your Testimonial for marketing purposes, you are affirmatively agreeing to the following statement:

I agree that the Testimonial I posted may be used by Joymind.com in accordance with its Privacy Policy and Terms & Conditions. I give Joymind my permission to use all text, images, and video related to the Testimonial (collectively the “Testimonial”) and I acknowledge and understand that the Testimonial will be used for marketing, promotional and advertising purposes, and I hereby, without limitations grant a non-exclusive, worldwide, perpetual, royalty free, license to and authorize Joymind and its employees, contractors, partners and other representatives to use the Testimonial in marketing, promotional and advertising efforts, including, but not limited to, on www.joymind.com, in social media posts and in online advertising. I waive any claim to inspect, edit or approve the use of the Testimonial or the material in which it is used. I also waive any claim to limit the license I have granted herein via copyright to the Testimonial or and waive any claim to copyright to the materials where the Testimonial appears. I waive any claim to financial compensation or gain from using the Testimonial.

  1. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail at Joymind, Re: Privacy Compliance Officer, Therapacific LLC dba Joymind, 1946 Tyler Street Suite 9, Hollywood, Florida 33020 or call us at (888) 233-5650